In brief: We respect your privacy and the confidentiality of information that you give us. Arby.Trade will share your personal data with third parties only in the event that it’s needed for provision of additional services and data (e.g. paid plans).
Personal information being collected via Website by Arby.Trade.
Personal information being collected via Website by third parties.
How we use the personal information collected.
Who we can share this information with.
Security procedures we use to protect our users' personal information.
How we give rights to users in respect of the personal data.
We always ask users for a permission to collect and use personal data.
Children’s and special categories of personal data
We do not knowingly contact or collect personal information from children below the age of 16 years or special categories of personal data (racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, biometric data, data concerning health, data concerning a natural person’s sex life or sexual orientation). If you believe we have inadvertently collected such information, please contact us so that we can either obtain special consent or delete the information.
Personal data that we collect
If you decided to create an account then you have to share some personal data with us so that we can provide you with access to our services. During registration you will be required to provide us with either: your email address and a username.
How personal information is collected
A profile is a set of information for each individual user that details his/her viewing preferences. We do not use stored user settings for marketing purposes. User settings (chart settings, toolbars, buttons, etc.) are kept solely for the purpose of customizing user experience when using Website. We do not share your private profile settings with any third parties.
Like most websites, We use web server log files. Records in our log files include internet protocol (IP) addresses, browser types, internet service providers (ISP's), referring pages, exit pages, platform types, and date/time stamps. We use web server log files to administer the site, to provide broad traffic information for site planning purposes, and to ensure that our terms of service agreement are being adhered to. IP addresses are not tied to personally identifiable information in our web server log files.
We collect the following information about the devices that you use to visit the site: IP-address of the device, operating system and browser version. We are collecting this information to prevent spam and abuse of our services.
Web beacons (Clear GIFs)
Where we do not collect personal information
Links to other sites
We display advertising on the website but do not give our advertisers any information about you. Advertisers are able to see general statistics that include the amount of impressions and clicks.
How personal information is used
We use your contact details such as username, email address or phone number to authenticate your account, ensure its security along with the security of our services and to prevent spam, fraud and abuse. We send all new users a welcome activation email to verify their email address. Paid Users will also receive a notification email from PayPal if there are any issues with billing their cards for auto-renew subscriptions. Users cannot opt-out of these messages, though they can deactivate their account.
Announcements and Newsletters
On rare occasions it is necessary to send out service-related announcements or important newsletters. For instance, if our service is interrupted for a prolonged period or major functionality upgrade is released, we might send all users an email message. Also, we can sometimes use your email address to send marketing messages. Users can refuse to receive such messages in the future by clicking unsubscribe in one of the emails.
When you open a support ticket we use your contact details as well as information about your device, server logs, a description of the problem along with any supporting materials (videos, screenshots) to help you resolve the issues.
We can store and disclose your information to law enforcement authorities, state or government agencies if we establish that such disclosure is necessary to comply with the law. This includes responses to court orders or subpoenas, as well as other judicial or regulatory processes.
When we share your personal information
Users who have issued (purchased) paid subscriptions (“Paid Users”) must provide payment information (name, credit card information). This information is used for billing purposes only and is processed by PayAnyWay, that is our payment processor. When you are making a payment, we do not have access to your personal and credit card information. Should we have any issues with processing an order, the provided email address is used to contact you.
Security of personal data
We use technical and organizational safeguards to protect your personal data and require third parties with whom we work to do the same. We work hard to ensure that our Website is secure and that we meet industry standards. We also use other safeguards, such as firewalls, authentication systems (e.g., passwords and personal identification numbers), and access control mechanisms to control unauthorized access to systems and data. We are constantly improving the ways we collect, store and process data which including physical security measures that help us counter unauthorized access to our systems. We also do our best to protect user information offline. All of our users' personal information is restricted to our offices. Only employees who need to see the information to perform their jobs are allowed to access it.
You have the right to access, correct, transfer and delete your data. You also have the right to object to certain ways your data is processed and to restrict such processing. This includes your right to: object to our processing of your data for the purposes of direct marketing. This can be done by clicking the unsubscribe button in marketing emails. refuse to receive service notifications via email (for example, when a user that you are subscribed to publishes a chart, etc.). This can be adjusted in the user settings.
Viewing and correcting data
Each user can view and manage his/her personal data in the profile settings.
You have the right to refuse to use our website and to delete your account. You need to contact our support team to do so. We will respond to requests about this within a reasonable timeframe.
European Union residents